Frequently Asked Questions

No, we're a matching platform. We connect you with independent professionals but don't employ them or provide care services directly.

You pay the professional directly. You negotiate rates and payment terms with them.

No membership costs to browse and connect. Professionals pay a service fee.

Contact them directly first. We can help mediate disputes, but since arrangements are direct, you'll need to handle most issues together. Serious concerns should involve local authorities.

Yes, we verify ID, qualifications, references, and police clearance. However, you should also conduct your own due diligence.

No, you're an independent professional. CareHub provides the platform to connect with families.

Families pay you directly based on your agreed terms. CareHub deducts a service fee from bookings.

No, we provide access to families seeking care, but work depends on your profile, rates, availability, and family choice.

We partner with training institutes. We can connect you, but training is provided and charged by the institutes directly.

We partner with SLBFE-registered agencies who handle foreign placements. We make introductions; agencies handle the process.

Yes! Join our Community Partner program and earn up to 5% commission for 12 months on jobs completed by caregivers you refer.

No! Overseas community leaders can be partners too. Perfect for diaspora organizations connecting members with care for family back home.

You only earn commission on completed jobs. If they pause, your commission pauses. If they return within 12 months, it resumes.

Currently, the partner program focuses on caregiver referrals. Family referrals help grow the platform but don't earn commission.

No limit! The more qualified caregivers you refer, the more you can earn.

Real-time dashboard shows all your referrals, their status, and earnings. Plus monthly detailed statements.

Rates (currently up to 5%) are revisable based on platform performance and partnership agreements. We provide 30 days notice before any changes.

Yes! Caregivers can refer their friends/colleagues and earn additional income through the partner program.

No, CareHub handles all verification. You just share your code and we do the credential checks, background screening, etc.